Frequently Asked Questions

Raw Spirit products are built around a practical, whole-food approach to canine nutrition. We focus on simple, purposeful ingredients and feeding support that fits real dogs and real households. Our aim is to offer thoughtful products and guidance that support wellbeing without unnecessary fillers or overcomplication.

Our products are intended for dogs, but not every product will be suitable for every dog. Suitability can depend on your dog's age, size, breed, medical history, sensitivities, lifestyle, and current diet. Please review the product information carefully and seek veterinary advice where appropriate, especially if your dog has a medical condition, is pregnant, nursing, very young, elderly, or taking medication.

We aim to use quality ingredients and practical formulations aligned with a more natural approach to canine nutrition. Please refer to each individual product page for the most accurate ingredient information, directions for use, and storage guidance.

Each product page is designed to help you understand what a product is for and how it may fit into your dog's routine. If you are unsure, you can book a private consult for more tailored guidance based on your dog's needs, feeding history, and goals.

Yes. If you would like more personalised guidance, you can book a private consultation. Consultations are designed to help you better understand your dog's nutrition and feeding options, and may include meal plan suggestions, practical guidance, and follow-up support where appropriate.

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No. Our consultations provide nutritional guidance and practical feeding support only. They are not veterinary consultations and do not replace diagnosis, treatment, or emergency care from your veterinarian. For a tailored nutrition plan, book a private consult.

In many cases, yes. Our supplements are generally intended to complement an existing feeding routine, whether your dog is fed raw, fresh food, or another diet. You should still review each product carefully and seek veterinary advice if you are unsure about suitability for your dog.

Possibly, depending on the products and your dog's circumstances. We recommend reviewing product directions carefully and avoiding unnecessary overlap. If you are unsure, a consultation may be the best place to start.

As a general rule, introducing a new product gradually can be a sensible approach. This may help your dog adjust and may reduce the chance of digestive upset. Always follow the specific directions provided on the product page or packaging.

That depends on the product, your dog, and the reason for use. Some dogs may respond more quickly than others, while some concerns require a longer and more consistent approach. Results vary and cannot be guaranteed.

Possibly, but you should check the ingredient list carefully before purchasing. If your dog has known sensitivities, allergies, or a complex medical history, we recommend speaking with your veterinarian before introducing any new product.

Supplements are currently available for shipping within Australia. Raw meals and selected treats are not shipped and are currently offered only on a limited-service basis in approved areas.

Not at this stage. Our raw meals and selected treats are currently part of a limited rollout and are available only to approved customers in serviceable areas. This allows us to manage quality, delivery logistics, and supply carefully while we continue to grow.

"Join the list" allows you to register your interest in products that are not yet broadly available. We review requests individually and may offer access now, defer access, or add you to a waitlist depending on service area, current capacity, and rollout stage.

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Access may depend on factors such as current rollout stage, servicing capacity, location, delivery practicality, and other operational considerations. Submission of a request does not guarantee approval or immediate access.

At this stage, service is limited to selected areas around Geelong, Melbourne, and surrounding suburbs, subject to change. Availability may vary over time based on demand, sourcing, delivery logistics, and operational capacity.

These products are generally offered on a fortnightly delivery cycle, with the usual order cut-off on Tuesday of the delivery week and delivery targeted for Saturday morning. These timeframes are indicative only and may change depending on operational needs.

No. These deliveries are offered on a best-efforts basis during our current rollout phase. We may delay, reschedule, limit, or decline orders where necessary for operational, safety, quality, supply, or delivery reasons.

If you need to change an order, please contact us as soon as possible. We cannot guarantee that changes can be made once processing has started, but we will try to assist where reasonably possible.

Please refer to our Returns Policy for full details. Because of the nature of many of our products, change-of-mind returns may not be available, particularly for perishable or opened items. Nothing in our policy excludes rights you may have under Australian Consumer Law.

Storage requirements vary by product. Please follow the storage instructions shown on the product page and packaging. As a general rule, products should be stored as directed and kept out of reach of children and pets where appropriate.

Yes. Our products are intended for animal use only unless expressly stated otherwise. They should be used only in accordance with the directions provided.

No. Our products and consultations are intended to support canine nutrition and wellbeing, but individual results will vary. Information on this site is general in nature and is not a guarantee of any specific outcome.

Yes. If you have a question about a product, access, delivery area, or consultation, please get in touch through our contact page.